Service Providers Plan to Invest Heavily in Customer Service and Infrastructure in 2007 (CRM Today)
Amdocs, provider of software and services to enable integrated customer management and the intentional customer experience TM, has released results of a survey looking at the communications industry trends in the U.S. and U.K. in 2007. Based on the responses of 200 industry decision makers in the telecom, cable and satellite industries, Amdocs forecasts service providers will significantly
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